FREQUENTLY ASKED QUESTIONS

FAQ

Where is your sea moss harvested?

Our premium sea moss is wildcrafted from the pristine waters of Phan Rang in Nihn Thuan, Vietnam. This region is renowned for having some of the world's cleanest ocean waters—a fact documented by Japanese marine scientists since 1995. The unique conditions of these waters, combined with natural tides and mineral-rich currents, create the perfect environment for growing exceptionally pure and nutrient-dense sea moss.

Is your sea moss organic?

Yes, our sea moss is certified organic by Sagoma Control Company, a respected certification body in Vietnam. Each batch is independently verified to meet strict organic standards, ensuring our sea moss is:

  • Grown in pristine waters
  • Free from synthetic chemicals
  • Sustainably harvested
  • Regularly tested and certified

We maintain our organic certification to give you complete confidence in the purity of our products.

Are the herbs in your gel infusions organic?

Yes, all herbs used in our sea moss gel infusions are USDA Certified Organic. We try to maintain this high standard for every botanical ingredient to ensure maximum purity and potency in our products.

Is your sea moss tested for safety?

Absolutely. We take quality and safety seriously. Our sea moss undergoes comprehensive testing at TSL Science CO., LTD, a certified laboratory in Vietnam. Each batch is thoroughly tested for:

  • Heavy metals (arsenic, lead, cadmium)
  • Agricultural contaminants
  • Harmful microorganisms and bacteria
  • Mold and yeast spores

Our testing consistently confirms that our sea moss is free from all harmful substances, including E. coli, Salmonella, Staphylococcus aureus, and Clostridium perfringens. This rigorous testing process ensures you receive the purest, safest sea moss possible.

Is sea moss safe for children?

Yes, sea moss is safe for children when given in appropriate portions. We recommend:

  • Children (3+ years): 1 teaspoon of gel or 1-2 gummies daily
  • Start with a smaller amount and gradually increase to the recommended serving
  • For added peace of mind, you can consult with your child's healthcare provider first, especially if they have any medical conditions or take medications

Like any natural supplement, moderation is key. Our sea moss products provide a gentle way to support your child's nutrition with essential minerals and vitamins.

Does your sea moss gel contain sugar?

No, our sea moss gels are 100% pure and free from added sugars or sweeteners, including agave. For our fruit-infused varieties, you'll only get the natural sweetness from the whole fruits we use—nothing artificial. This keeps our products as clean and natural as possible while maintaining their therapeutic benefits.

What are your sea moss gummies made from?

Our gummies showcase the power of simplicity with just three pure, vegan + organic ingredients:

  • 85% Wildcrafted sea moss
  • 8% Natural fruit
  • 7% Organic coconut sugar

We intentionally keep our ingredients minimal and wholesome, using only what's necessary to create a yummy, effective supplement. No artificial additives, preservatives, or fillers needed.

How long do products take to ship?

Our shipping schedule varies by product type:

Dried Products (Sea Moss Gummies & Dried Sea Moss)

  • Processing time: 1-2 business days
  • Ships immediately after processing

Sea Moss Gel

  • Ships Mondays and Tuesdays only
  • Weekly order cutoff: Saturday at midnight
  • Orders placed after cutoff roll to next shipping cycle

Your selected shipping method will determine the final delivery date. Track your order easily through our website or via the shipment carrier's website.

Note: We schedule gel shipments strategically to ensure you receive the freshest possible product.

What is the shelf life of our sea moss products?

Sea Moss Gel

  • Refrigerated: 2-3 weeks after receiving
  • Frozen: Several months
  • Best when used fresh
  • Keep sealed and refrigerated immediately upon arrival

Dried Sea Moss & Gummies

  • Shelf life: Up to 2 years
  • Best used within first year for optimal potency
  • Store in a cool, dry place away from direct sunlight
  • Keep container tightly sealed

Pro Tip: For the larger gel products, portion into smaller containers and refreeze what you won't use immediately to maintain freshness.

What is the shipping policy for sea moss gels?

Shipping Schedule

  • Ships Mondays and Tuesdays only
  • Weekly order cutoff: Saturday night at midnight ET
  • Orders placed after cutoff will ship the following week

Shipping Method

  • All gels ship frozen in insulated packaging
  • Designed to maintain freshness during transit
  • Strategic shipping days avoid weekend transit delays

Package Issues

  • While rare, if your package arrives damaged:

Note: While we take every precaution to ensure safe delivery, some factors are beyond our control. We carefully package each order to maintain optimal freshness during transit.